Articles

The Russian Hero Who Cost Me a Girlfriend

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I nearly once married a Russian girl from Tula. That was a long … long time ago… She was fascinating, beautiful, smart, challenging, exotic, with a personality of her own… For a few months, we were fascinated by each other… We held hands, looked into each other’s eyes when we spoke, and watched each other’s movements with admiration. Everything seemed to work…at first … until it didn't. In effect, the cultural gap between us had an extraordinary ability to turn perfectly innocent conversations into big misunderstandings, … sometimes at astonishing speed. I vividly remember one evening, The Evening that would become legendary between us… trying rather foolishly to impress her with my supposedly broad cultural knowledge, (Needless to say, during our courtship , I read every Russian book I could get my hands on…for obvious reasons!!) I asked her about Ilya Muromets ; I asked if she knew the story… Of one of the great heroes of the Russian mythology, Muromet...

When you can measure what you are speaking about, and express it in numbers, you know something about it; but when you cannot measure it, when you cannot express it in numbers, your knowledge is of a meagre and unsatisfactory kind...Lord Kalvin

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Il est 9 heures du matin. Dans une entreprise quelconque, quelque part entre Londres, Casablanca, Paris, ou Lisbonne, un salarié ouvre son ordinateur. Son tableau de bord est déjà là. 1- Dossiers traités Semaine S33 : 47 . 2- Objectif : 52. 3- Productivité : 90 %. 4- Temps moyen de traitement : 15 min 42. 5- Satisfaction client : 87 %. 6- Taux d’occupation : 93 %. Quelques chiffres, soigneusement alignés dans des cases vertes, orange et rouges, suffisent désormais à raconter sa journée. Ou plutôt : à prétendre la raconter . Car quelque chose d’essentiel vient de se produire. L’organisation a transformé une réalité multidimensionnelle :  aider un client, résoudre un problème complexe, transmettre un savoir, éviter une erreur, rassurer un collègue, traiter une situation exceptionnelle … en quelques variables numériques. Le salarié n’est plus seulement un salarié. Il est devenu un vecteur de données . Et c’est ici  que Charles Go...